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Call Center ON SITE

1 month ago


Davao City, Philippines Lexie Staffing And Business Consulting Full time

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Managing large amounts of inbound and outbound calls in a timely mannerFollowing call center “scripts” when handling different topicsIdentifying customers’ needs, clarify information, research every issue and providing solutionsResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets