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1 month ago

Manila, Philippines Caldwell Full time

IMMEDIATE HIRING We're in URGENT need of a DEPUTY MANAGER. The position offers a salary of 90k and above, with the job-based in Quezon City.Qualifications- With at least of 5 years of end to end Workforce Management experience in a Contact Center environment, RTA, Scheduling, Capacity Planning & Forecasting- With at least 3 years of people management experience managing group/s of Workforce Analysts and/or Leaders providing end-to-end services to multiple campaigns Proficient in PowerPoint Presentation/ Excel- With strong communication and coordination skills, assertive, detail and results-orientedOther Details- The WFM Deputy Manager is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making.- This role involves analyzing workforce data, developing staffing strategies, and implementing effective workforce management practices to enhance productivity and efficiency.1. Coaches team members and conducts regular (monthly) performance feedback sessions2. Establishes team’s yardsticks (early indicators), analyzes and communicates compliance, risk and audit and team performance to the group3. Proficient in PowerPoint Presentation/ Excel4. With strong communication and coordination skills, assertive, detail and results-oriented5. Analyzes, develops action plan, and resolves service delivery and/or service level issues6. Will include client interactions during business reviewsCompensation and Benefits:Salary: 85K PayHMOPaid TrainingsGovernment Mandated Benefits13th Month Pay

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