Call center agent up to 34k package

6 days ago


Makati, Philippines Steer Minds Co. Full time

We are urgent hiring for Customer Service Representative position for class of December and JanuaryVIRTUAL HIRING PROCESS START DATE : 18, 21 What We Offer:- Competitive salary package ranging from PHP 19,000 to PHP 35,000 + 25k Sign on Bonus - Opportunity to gain valuable experience in the customer service industry- Supportive and dynamic work environment- Potential for career growth and developmentQualifications:- High school or Senior High School graduate- Excellent communication skills, both verbal and written- No prior BPO experience required- Willingness to work onsite- Ability to start work as soon as possibleResponsibilities:- Handle customer inquiries and provide appropriate solutions and alternatives within the time limits- Ensure customer satisfaction and provide professional customer support- Assist customers with technical issues related to video technology- Maintain a positive, empathetic, and professional attitude toward customers at all timesHandling calls: Answering and managing a high volume of inbound and outbound calls -Customer service: Responding to customer inquiries, complaints, and issues -Providing information: Offering product and service information, and processing orders -Updating customer accounts: Ensuring customer accounts are accurate and up to date -Meeting KPIs: Meeting key performance indicators (KPIs) such as call volume, average call handling time, and customer satisfaction scores -Escalating issues: Knowing when and how to escalate complex issues to other departments or team membersJoin our team and make a difference in the customer service experience for our clients. Apply now


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