Customer Service Associate II

3 weeks ago


Pasig City, Philippines Metacom BPO Full time

Responsibilities:Handle customer inquiries and concerns efficiently and professionally through phone, email, and chat.Utilize technical troubleshooting skills to address basic tech-related issues.Manage multiple concurrencies, ensuring seamless support across different channels.Qualifications:-Minimum of 2 years cumulative BPO experience, with a focus on handling voice and basic tech troubleshooting.-Ability to support multiple concurrencies, managing email, phone, and chat channels simultaneously.-Excellent verbal and written communication skills in English.-Willingness to work in rotating shifts, including mornings, mid-shifts, and nights.-Must be able to work in Ortigas Center, Pasig City.-Virtual Recruitment: All processes, including phone interviews and online assessments, will be conducted remotely.



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