BPO Associate Trainer
11 hours ago
About the job: Associate Trainer (BGC Taguig) | Onsite
Work Setup: Onsite (BGC Taguig)
Shift: Shifting Schedules
Benefits:
Quarterly performance bonus.
Outstanding career development opportunities and fast-track career progression.
Enjoy a fair work-life balance.
HMO and life insurance for the employee and 2 dependents for free.
Responsibilities:
Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.
Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies.
Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
Course Delivery: Possesses effective delivery/training techniques and methods.
Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.
Required Skills:
CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
Technology Functional Knowledge: Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively
High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by example.
Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders
Profile Screening Criteria/Checks: Screening according to skills defined above—at least 3 years of training experience in soft skills and customer service.
Requirements:
Graduate of any 4-year course.
At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
Preferably with a background or knowledge in tech support.
Excellent oral and written communication.
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