Healthcare Account l Cebu

4 weeks ago

LapuLapu City, Central Visayas, Philippines MirandaHR Full time
Key Responsibilities
Answer Inquiries:

Handle calls, emails, or chats from patients or healthcare providers regarding insurance coverage, claims, billing, or authorizations.

Process Claims:

Assist in verifying and processing insurance claims or medical benefits.

Appointment Scheduling:

Book, reschedule, or cancel medical appointments as requested by patients.

Medical Records Support:

Help with requests for medical records, lab results, or prescription refills (within guidelines).

Ensure Compliance:

Follow strict confidentiality and data protection rules (e.g., HIPAA compliance).

Update Patient Information:

Record and update patient or insurance details accurately in the system.

Problem Resolution:

Investigate and resolve issues related to denied claims, incorrect billing, or missing documentation.

Customer Service:

Provide professional, empathetic, and efficient service to ensure patient satisfaction.

Documentation:

Log all customer interactions and resolutions clearly and accurately.

Skills & Qualifications
Strong communication skills

Basic knowledge of medical terms or health insurance (training provided)

Typing and computer proficiency

Attention to detail

Ability to handle confidential information

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