CSR - Voice/Non-Voice - Hotel Reservation Account

2 hours ago

Cubao, Philippines Grand Bellsoft Full time

"Customer Service Representative – Hotel Reservations Metro Manila | Onsite Bellsoft Global About Bellsoft Bellsoft Global is growing and hiring Customer Service Representatives. Provide customer service, back-office support, and IT-enabled solutions to clients worldwide while enjoying a competitive salary of up to ₱24,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices make commuting easy, offering a stable and rewarding career—just like many of our current team members who chose to grow with us. Job Description We are looking for Customer Service Representatives for a Hotel Reservations Account to assist guests with booking inquiries, modifications, and cancellations. You will provide accurate information and ensure a smooth and pleasant experience for travelers. Key Responsibilities: Handle inbound customer inquiries via phone, chat, or email Provide accurate information on hotel availability, pricing, and amenities Assist customers with making, modifying, or canceling reservations Resolve questions or concerns efficiently and professionally Document all interactions and booking details in the system Escalate complex issues to supervisors when necessary Maintain service quality, productivity, and customer satisfaction metrics Work Schedule & Training: Shifting schedules, including nights, weekends, and holidays Comprehensive paid training on hotel reservation processes and company systems What You’ll Gain: Hands-on experience in hospitality customer service within the BPO industry Opportunities to develop communication, problem-solving, and multitasking skills Exposure to a collaborative and fast-paced work environment Requirements High School or Senior High School Graduate (College level or graduate is a plus) Strong English communication skills Customer-focused, detail-oriented, and solution-driven mindset Basic computer skills and ability to multitask Willing to work onsite in Metro Manila Open to shifting schedules Why Join Us At Bellsoft Global, we offer competitive pay, career growth opportunities, and a dynamic, supportive work environment. Join our team to develop your skills, gain valuable BPO experience, and contribute to helping businesses succeed while advancing your own career. Apply Now Build your career in hotel reservations with Bellsoft Global. Apply today to help guests enjoy seamless booking experiences while developing your professional skills."

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