1. Customer Support: Sales Service Representatives act as the primary point of contact for customers. They handle inquiries. Provide detailed product information and promptly address any concerns or issues that customers may have. Their goal is to deliver exceptional customer support, ensuring a positive and satisfactory experience for customers.
2. Sales & Revenue Growth: Promote large-format printers, inks, spare parts, and consumables through calls and clients visit. Identify upselling and cross-selling opportunities for machines, upgrades, and maintenance packages. Prepare accurate quotations, proposals, and contracts. Consistently achieve monthly and quarterly sales targets.
3. Order Processing: Sales Service Representatives are responsible for processing sales orders accurately and efficiently. They enter order details into the system, collaborate with relevant departments to ensure order fulfillment, and keep customers informed about the status of their orders.
4. Product Knowledge: Sales Service Representatives possess in-depth knowledge of the company’s products or services. They stay updated on product features. specifications and pricing to effectively assist customers and provide accurate information that aids in their decision-making process.
5. Sales Reporting: Sales Service Representatives may be responsible for generating sales reports and maintaining sales-related documentation. They track and analyze sales data. monitors key performance indicators and provide insights to management for informed decision-making and strategic planning
6. Relationship Building: Sales Service Representatives focus on building strong and long-lasting relationships with customers. They establish rapport, develop trust, and nurture partnerships that contribute to customer satisfaction and loyalty. By proactively engaging with customers, anticipating their needs. And offering personalized support, they enhance the overall customer experience. Actively maintain relationships with key customers or clients. As a point of escalation for customer concerns or complaints, to ensure prompt resolution and customer satisfaction.
7. Cross-Functional Collaboration: Sales Service Representatives collaborate with various internal teams such as accounting, technical, marketing, and operations. They communicate customer feedback, share insights, and work together to improve processes, address customer needs. and optimize the overall customer experience.