Customer Service Representative

JOB DESCRIPTIONWe are seeking a trustworthy and passionate professional for the role of Customer Service Representative Logistics. This position plays a key role in supporting the company’s growth strategy within the starch derivatives business, handling both customer service and logistics operations in the Philippines. The successful candidate will be responsible for assisting sales activities, coordinating logistics, and managing the supply chain. The individual will be the primary point of contact for customers, addressing inquiries regarding delivery, products, and services. RESPONSIBILITIES:• Monitor and report results against established key performance indicators including clear weekly reporting metrics• Assist and coach Customer Service leaders and Schedulers• Enforce employee accountability with regard to safe work environment, quality and efficiency• Regular tendering of the services• Support in management and responsibility for tracking quality and quantity of our stock availability• Involved in daily and weekly Demand and Supply planning• Coordination of cross functional information and support of various projects• Close cooperation with internal interfaces (Project management, Demand Planning, Customer Service, Plants) and external suppliers• Develop, recommend and implement local strategies and plans for supply chain development to meet current and future business and customers’ needs, the cost and productivity targets• Define and manage finished goods inventory levels to ensure high goods availability and low waste of finished goods raw and pack materialsQUALIFICATIONS / SKILLS:• Associates degree or higher education preferred• 2-5 years of experience in Milling• Good working knowledge of Excel, Word, MS Outlook• Detail-oriented with the ability to work in a fast-paced environment and prioritize tasks to meet specific deadlines• Interpersonal skills with desire to be a team member• High performer with initiative to learn other responsibilities