Call Center Agent

16 hours ago

Cebu City, Philippines Lexie Staffing And Business Consulting Full time

Job Title: Customer Support Representative (Work from Home)Location: Remote (Work from Home)Job Type: Full-Time/Part-TimeJob Description:We are seeking a highly motivated and dependable Customer Support Representative to join our remote team. As a Work from Home Customer Support Representative, you will be responsible for assisting customers via phone, email, or chat to resolve inquiries, provide product information, and ensure a positive customer experience. This is a great opportunity for individuals who are proactive, have excellent communication skills, and enjoy working independently from the comfort of their home.Key Responsibilities:Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.Provide product information, technical support, and troubleshooting assistance.Resolve customer complaints, issues, and concerns with empathy and efficiency.Document customer interactions and ensure accurate and up-to-date records.Meet or exceed performance targets and KPIs related to customer satisfaction, call handling time, and issue resolution.Collaborate with team members and supervisors to ensure customer needs are met.Maintain a positive attitude and uphold the company's values in all customer interactions.Qualifications:High school diploma or equivalent; a college degree is a plus.Previous experience in customer service or call center is preferred.Strong written and verbal communication skills.Ability to multitask and handle a high volume of inquiries.Self-motivated, disciplined, and able to work independently in a home-office environment.Access to a quiet, dedicated workspace with a reliable internet connection.Basic proficiency with computers, Microsoft Office, and customer service software.Preferred Skills:Previous experience working remotely.Familiarity with CRM systems or call center software.Strong problem-solving skills and ability to think on your feet.Benefits:Flexible work schedule.Competitive salary and performance-based incentives.Health and wellness benefits.Paid time off (PTO).Ongoing training and professional development.How to Apply:If you're passionate about delivering exceptional customer service and enjoy working remotely, we'd love to hear from you Please submit your resume and a cover letter outlining your qualifications and why you're a great fit for this role.

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