Australian Telco Account

Join the dynamic customer service team at Talent Outsourcing Channel Solutions' and bring your passion for delivering exceptional customer experiences. As a Customer Service Representative, you will be the direct point of contact for Australian telco customers, handling inquiries, troubleshooting issues, and ensuring their needs are met with the utmost care and professionalism. This full-time role is based in our Alabang, Muntinlupa City office, providing the flexibility of a consistent work schedule.

What you'll be doing
Provide courteous and efficient customer service through phone, email, and other communication channels
Respond to customer inquiries and troubleshoot issues related to Australian telco products and services
Collect and document customer information, and escalate complex cases to the appropriate teams
Maintain a thorough understanding of Australian telco products, services, and policies to provide accurate and timely solutions
Contribute to the continuous improvement of customer service processes and procedures
Collaborate with cross-functional teams to enhance the overall customer experience

What we're looking for
Open to entry level OR no BPO EXPERIENCE APPLICANT, however with BPO experience in a customer service role, is a plus, preferably in the telecommunications industry
Excellent communication and interpersonal skills, with the ability to listen, understand, and resolve customer concerns
Strong problem-solving and analytical skills to effectively troubleshoot and provide solutions
Proficiency in English and Filipino, with the ability to communicate clearly and confidently
Familiarity with Australian telco products and services, or a willingness to learn
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

What we offer

At Talent Outsourcing Channel Solutions', we believe in fostering a collaborative and supportive work environment. We offer competitive compensation, opportunities for career growth, and a range of benefits, including:

Comprehensive health insurance coverage
Attractive retirement package
Opportunities for skills development and training
Work-life balance initiatives, such as flexible schedules and wellness programs
Positive company culture with regular team-building activities