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Customer Service Representative and Admin

2 months ago

Pasig City, Philippines Zigzag Global Full time

ZigZag is looking for a Customer Service and Admin to join our teamAbout our clientOur client's philosophy is to take a holistic approach to sleep - providing a range of products and services to help their customers get to sleep, wake up refreshed, and get more out of life.They are Australia's first retailer to sell a broad range of products from air purifiers, humidifiers, dehumidifiers, ear plugs, memory foam pillows, white noise machines and many more.Responsibilities: Sales Enquiries – provide product advice and have specialist knowledge, taking & entering orders (phone, email, chat, social media, eBay)Customer Service – order status enquiries & tracking, faulty products/returns, requests, product troubleshooting & product advice, following up incomplete payments, returning missed calls/emails (phone, email, chat, social media, eBay)Admin – managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveriesPhone calls only constitute about the 10 -15% of daily role – but are critical to the businessThey are looking for someone who is/has: Smart and able to learn quickly – will need to be generalists and wear many hatsReally good American accent that is very clearly understood – and can understand broad Australian accentsExcellent English Skills – written and spokenConfident, outgoing, engaging personality – need to have confidence to provide specialist advice on expensive purchasesNeed to be able to develop a rapport/relationship with customersGood attention to detailResearch ability when required to find new products or do competitor researchPrevious experience with Australian company is a real advantage

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