CSR - Easy account

4 weeks ago

Balintawak, Philippines Sapient Global Services Full time

Easy, no-hassle and Fast One-day Hiring process Earn up to 25k monthly plus more benefits We are looking for a Customer Service Representative - Easy Account in our Metro Sites This is for urgent hiring, don’t miss this opportunity and Apply Now

Responsibilities:
• Assist customers with placing food orders, updating delivery details, and answering inquiries.
• Resolve customer complaints related to late deliveries, incorrect orders, or quality issues.
• Provide information on menu items, promotions, and special offers.
• Process refunds, cancellations, or changes to existing orders.
• Coordinate with drivers and kitchen staff to ensure timely and accurate deliveries.
• Maintain accurate records of customer interactions and update the order status in the system.


Qualifications:
• High school diploma or equivalent; college degree is a plus.
• Strong communication skills, with a focus on customer service.
• Previous experience in a call center or customer service role is preferred.
• Knowledge of food delivery services and menu items is an advantage.
• Ability to handle difficult customer situations with patience and professionalism.
• Proficiency in using computer systems and order management software.


BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let’s talk about how we can help you. Apply today

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