Customer Experience Representative

4 days ago

Lipa, Philippines Likha Careers Full time

Position Type: Entry Level - Individual ContributorEmployment Type: Full-TimeWork Setup: Onsite, Flexi-ScheduleWork Location: Lipa, BatangasIndustry: BPOAbout the Job:Are you passionate about delivering exceptional service and solving problems? Join our client team as a Customer Experience Representative, where you'll engage with customers through phone, email, and online chat, and manage multiple tasks seamlessly to handle their concerns. Interested to learn more? Apply nowScope & Responsibilities:Provide outstanding customer service and support.Interact with customers via phone, email, and online chat, ensuring their needs are met promptly and effectively.Manage multiple customer screens and windows simultaneously to address and resolve concerns.Troubleshoot and resolve issues while maintaining an exceptional customer experience.Document customer interactions and feedback for continuous improvement.Job requirementsRequired Qualifications:At least High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).Minimum of 6 months of experience in a BPO environment or a customer-facing role.Strong communication skills with the ability to articulate solutions clearly and effectively.Typing speed of at least 35 words per minute.Preferred Qualifications:Proficient in basic computer navigation and familiar with CRM software.Positive attitude, strong work ethic, and the ability to excel in a dynamic, fast-paced environment.

  • Customer Experience Representative

    1 week ago

    Lipa, Philippines Likha Careers Full time

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    1 week ago

    Lipa, Philippines Likha Careers Full time

    Position Type: Entry Level - Individual Contributor Employment Type: Full-Time Work Setup: Onsite, Flexi-Schedule Work Location: Lipa, Batangas Industry: BPO About the Job: Are you passionate about delivering exceptional service and solving problems? Join our client team as a Customer Experience Representative, where you'll engage with customers...

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