Mandarin Customer Service Analyst
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Location:
Makati City Schedule: Dayshift Schedule (8:00 am to 5:00 pm or 9:00 am to 6:00 pm)
Salary:
Php 50,000-Php 55,000 Work Set-up: Work onsite
BENEFITS:
- Language allowance
- Meal+Rice Allowance
- Profit share
- HMO
- Retirement Fund
- 13th Month Pay
- Government Mandated Benefits
- Vacation leave and Sick leave REQUIREMENTS OF THE JOB:
- Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English
- Open to Bachelor’s degree and Fresh graduates in any courses.
- Customer service background is an advantage, with SAP experience preferred or strong intermediate to advanced MS Excel skills if none
- Able to multitask and perform well under pressure while maintaining strong attention to detail
- Self-driven, capable of prioritizing tasks, and working effectively in a collaborative and team-oriented environment
- Flexible and adaptable to change, with a strong sense of urgency in completing tasks efficiently RESPONSIBILITIES OF THE JOB APPLICATION:
- Manage end-to-end customer orders proactively, anticipating issues and ensuring timely resolution of order-related concerns
- Coordinate with customers, logistics partners, and internal teams to align delivery schedules based on stock availability and priority requirements
- Act as the main liaison between LSP and local departments (Sales, Logistics, and Finance), ensuring smooth daily operations and communication
- Handle customer inquiries and escalate complex issues when necessary, while developing action plans to resolve root causes and improve service quality
- Drive process improvements, support system-related issue resolution with E-commerce teams, and maintain performance reporting for efficient business operations Recruitment Process:
- Paper Screening
- Initial Interview with HR
- Mandarin Assessment (Berlitz)
- Hiring Manager Interview
- Final Round Interview
- Job Offer
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