Help Desk Associate

5 months ago


Pasig, Philippines Traxion Tech Inc. Full time

Determine best solution based on the issues and details provided by the customersServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersDirect unresolved issues to the next level of support personnelRecord problems and their resolution in logsFollow-up and update customer status and informationInform management of recurring problemsIdentify and suggest possible improvements on proceduresOther tasks may be assignedJOB QUALIFICATION:Graduate of bachelor’s degree in Business studies/Administration/Management, Commerce, Marketing, Mass Communication, Hospitality/Tourism Management, or any related courses with at least two (2) years of experience in Marketing/Business Development or equivalent.Highly Computer Literate related business and communication skills.Organizational, Customer Service, Problem Solving Attention to Detail Skills.Has strong interpersonal skills, resourceful and organized.Tech Savvy with working knowledge of office automation and other related system.Good understanding of computer systems, mobile devices and other tech products.Can work in a fast-paced environment and is flexible to work in multiple areas with different required outcomes.Language Preference: Luzon, Visayas & MindanaoExperience in a COOPERATIVE SECTOR, BANKING & FINANCE.


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