Call Center Representative
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Key Responsibilities
Handle inquiries related to prescription medications, pharmacy benefits, and healthcare services. Assist patients, pharmacists, physicians, and other healthcare professionals with medication and prescription concerns. Review prescription claims, medication records, and insurance coverage based on established procedures. Process pharmacy transactions, prior authorization requests, and medication-related documentation when required. Provide accurate information regarding medication availability, coverage, and pharmacy procedures within the scope of the role. Coordinate with insurance providers, healthcare professionals, and pharmacy teams to resolve issues. Maintain accurate records and protect confidential patient information. Follow company policies, healthcare regulations, quality standards, and data privacy requirements. Meet productivity, quality, and customer satisfaction targets. Qualifications Graduate of Bachelor of Science in Pharmacy. Licensed Pharmacist, if required by the position or account. With or without BPO experience, depending on the client's requirements. Excellent verbal and written communication skills. Strong analytical, problem-solving, and attention-to-detail skills. Computer literate and capable of navigating multiple systems. Willing to work onsite, shifting schedules, weekends, or holidays, if required.
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