BPO Call Center Agent

3 weeks ago

Cebu City, Philippines TASQ Staffing Solutions Full time

About the Position: Travel Consultant (Cebu) | Onsite

Work Arrangement: Onsite (Cebu City)

Shift: Flexible, no fixed schedule

Benefits:

- Upon regularization:

- 10 Vacation Leaves, 10 Sick Leaves, 5 Emergency Leaves

- HMO health insurance starting from the 4th month (coverage for the employee plus one free dependent)


Responsibilities:

- Offer Expert Travel Advice: Guide clients on destinations, transportation options, accommodations, travel requirements, and insurance choices

- Handle Travel Bookings: Reserve flights, hotels, transfers, cruises, and tour packages according to client preferences, schedules, and budgets

- Manage Customer Service & Escalations: Communicate directly with travelers to address concerns, resolve issues, and provide practical travel solutions

- Ensure Compliance with Regulations: Provide accurate, current information on travel regulations, visas, and entry policies

- Coordinate with Suppliers: Liaise with airlines, hotels, tour operators, and transport providers to confirm bookings and ensure smooth logistics

- Perform Administrative Tasks: Prepare detailed travel documents, reports, and maintain precise and confidential client records

Qualifications & Requirements:

- Experience: 2 to 4 years in a similar role as a Travel Consultant or within the travel industry; experience handling escalations and direct customer communication is an advantage

- Education: Bachelors degree in Tourism, Hospitality Management, or a related field (preferred)

- Technical Skills: Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo is highly desirable; proficient in Microsoft Office and online booking tools

- Core Competencies: Excellent communication, negotiation, and problem-solving abilities; high attention to detail; capable of multitasking and managing multiple client inquiries efficiently

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