BPO Healthcare Experience Required

4 weeks ago


Cebu City, Philippines SVCPH Inc. Full time

Position Summary: As a Medical Screener, youll help recruit and pre-screen participants for clinical trials. This requires explaining study details and checking medical eligibility by assessing their medical history and conditions. Youll be at the forefront of clinical research, connecting with potential study participants and guiding them through the screening process.Responsibilities:Identify, contact, and screen potential study participants by phone, email, and text.Gather and document detailed medical history, medications, conditions, and procedures.Assess participant eligibility based on specific study inclusion/exclusion criteria.Explain study details, visit schedules, and answer participant questions.Accurately enter data and notes into the system for tracking and compliance.Collaborate with site staff to coordinate next steps for qualified participants.Desired Skills & Knowledge:Must have at least 1 year of BPO experience in a healthcare accountBackground in Nursing or related medical field is an advantageSound medical knowledgeKnowledge of the US healthcare system: insurance terms, medical conditions, common medsClear speaking voiceGood English communication skills - both written and verbalStrong customer service and administrative skillsDetail-orientedWilling to work full-time night shiftWilling to work on weekendsSelect VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it Check out our Facebook page: www.facebook.com/selectvoicecomphEnjoy the following benefits: Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 monthsLife insurance programFree weekly in-house massageCash incentives of (Php5,000) for successfully referring your friends and relatives to join SVCCareer developmentService incentive leave programAnnual salary increase based on performanceFun and family-like working environmentQuarterly team outingFree flowing coffee and hot chocolateCozy sleeping lounge and canteen plus entertainment areaExcellent office location in Cebu IT Park *Terms and conditions apply. How to apply: Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM. What to prepare: Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)PenID orQuick apply online If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).


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