Account/Process Trainer

3 weeks ago


Taguig, Philippines TASQ Staffing Solutions Full time

About the job Account/Process Trainer (Taguig) | Onsite Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast track career progression. Enjoy a fair work-life balance. HMO and Life Insurance for employee and 2 dependents for free. Inside the Central Business District area. Great place to work certified. Responsibilities: 1. Training Needs Analysis: Ability to identify training needs accurately.Ability to extend follow- up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: Demonstrates end to end understanding of course design methodologies. 3. Content Development: Demonstrates end to end understanding of content development and maintains appropriate methodology. 4. Course Delivery: Possesses effective delivery/training techniques and methods. 5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Requirements: Graduate of any 4-year course.At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.Preferably with background or knowledge in Tech Support.Excellent oral and written communication.Amenable to work in shifting schedules in BGC Taguig.Amenable to work onsite



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