Training Specialist

3 weeks ago


Davao de Oro, Davao, Philippines VXI Global Holdings Full time

Key Responsibilities- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills - Supervise agents while in their training period- Develop non-classroom communication and training materials- Coordinate New Hire, Progression & Enhancement Training activity- Assess participant and class performance- Participate in minor client interaction (include effective curriculum feedback and client visits)- Perform other related duties and assignments as required and as assigned by supervisor or managerQualifications- Has at least 1 year of experience in Training (BPO)- Background in healthcare- Understanding of the demographic they're training – background, experience, career goals, etc. - Very proficient with most online/virtual meeting rooms/classrooms – Zoom, WebEx, Teams etc. - Proven ability to deliver feedback- Excellent classroom management skills


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