CSR - HMO on Day 1

10 hours ago

Quezon City, Philippines J-K Network Services Full time

COMPANY PROFILE: This company is focusing on collections of electrical wires and cables bundled together and encased in protective sleeves or tapes, they produce and sell. They have been in the business for over 14 years now

Position: CSR
Company Industry: Consulting Company
Work Location: Taguig or Pasay
Work Schedule: Morning Shift
Salary: Php29,000
Work Set Up: Work on Site

COMPANY BENEFITS:
Government Mandated Benefits
13th month pay
deminimis Allowance
Leave Credits
HMO on Day 1

JOB REQUIREMENTS:
Open for HS Graduates
With at least 1 year of CSR experience.
Handled any related banking/cards LOB and/or with experience in AU accounts
Can start by October 2025
Amenable to work onsite

JOB RESPONSIBILITIES:
Answer consumer questions by phone, email, or chat.
Address problems with products or services by elucidating the client's grievance, identifying the
cause, and providing suitable remedies.
Keep thorough records of all communications and transactions with customers.
Adhere to policies, norms, and communication protocols.
Report outstanding problems to the relevant internal teams.
Comment on how effective the customer service procedure is.
Remain informed about corporate policies, promotions, and product knowledge.

Recruitment Process: (ONLINE)
Initial Interview
Final Interview
Job Offer

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