Business Process Engineer

3 days ago

Taguig, Philippines GECO Philippines Full time

Job Description Primary Responsibilities • Identify opportunities for the tower, business unit and process; create inference and analytics; provide recommendation for improvement; support execution through the use of 6 sigma methodology • Recommend improvement in the OE and PE framework that will direct to OE maturity •Implement and manage appropriate program policies and procedures that would contribute to a culture of operational excellence in the GSSC • Own and drive Lean and Six Sigma •Serves as a SME on continuous improvement/6 sigma/productivity/quality management system • Build and maintain effective partnership with local and onshore stakeholders •Effectively manage continuous improvement programs for the center – idea generation, quality and six sigma trainings • Develop and support holistic continuous improvement plan and quality tools following the DMAIC/PDCA approach • Report critical and non-critical service delivery performance incorporated with analysis, recommendation and action plan • Conduct training (Six Sigma & Lean) for potential candidates • Facilitate client workshops to understand current processes and identify onshore improvement opportunities • Design implementation roadmap and business case for the customer • Understand how systems are affected by business process change • Take on concurrent initiatives based on resource requirements • Utilize leading practice methods & tools to conduct ‘as – is ‘documentation and design ‘to-be’ processes when necessary •Conduct coaching and mentoring session • Develop and maintain effective working relationship with the team • Ensure all direct reports have development plan and PMP • Provide sufficient guidance and direction to Process Excellence Specialists • Perform ongoing reviews to ensure customer requirements are met Required Education • Bachelor's Degree or equivalent combination of education and work experience Required Experience • 5 years relevant experience Required Licenses/Certifications • Lean Six Sigma Black Belt Certification, Process Excellence certification Preferred Competencies/Skills • Ability to work independently, with limited direction and guidance • Excellent verbal and written English communication skills, and comfortable dealing with all levels of management • Strong critical thinking, problem solving and analytical skills • Strong management and leadership skills • Excellent workshop facilitation and requirements gathering skills • Process flow design and optimization • Project management skills (implementation through to completion) • Excellent stakeholder management skills • Familiarity with process automation tools • Excellent use of desktop data applications, including Excel • Adaptable to change and able to work in a highly dynamic environment • Ability to manage multiple projects • Ability to work with center-wide and regional projects • Excellent facilitation skills • Process flow design and optimization • Strong project management skills • Strong stakeholder management skills Preferred Education • Master's Degree Preferred Experience • 5 years experience in Financial Services, preferably Insurance industry •Working experience in a consulting environment preferred Preferred Knowledge • Advanced knowledge in data management and process/MIS • Knowledge in Lean/Six Sigma, Quality Management • Knowledge & usage of Minitab • Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions. • Expert understanding of definition, implementation and analysis of metrics and providing insights • Knowledge of Agile, various Estimation Models, Testing approaches • Knowledge of Process Excellence • Knowledge of Project Management • Knowledge of Financial Services, and preferably the Insurance industry

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