Customer Retention Specialist Taguig Fort Bonifacio

3 months ago


Taguig, Philippines Meta Com Full time

Position: Customer Retention Specialist / Sales SpecialistLocation: Metro Manila – Taguig, Fort Bonifacio (McKinley)Work Schedule: Shifting Schedule, OnsiteSalary Range: PHP 17,000 – PHP 22,000 (Basic Salary)Job Overview:The Customer Retention Specialist will play a crucial role in our sales-focused team by retaining customers who are considering discontinuing their services. You will use advanced product knowledge and effective sales techniques to understand customer dissatisfaction, address their concerns, and secure their continued business. This role also involves growing customer engagement through product positioning and solutions.Key Responsibilities:Retain customers by identifying their concerns and offering tailored solutionsUtilize sales techniques to promote products and increase customer satisfactionBuild and maintain relationships with customers to secure long-term retentionQualifications:At least 6 months of BPO sales experience (upselling experience preferred)Strong communication skills (good to excellent)Extensive sales experience in customer-facing rolesHigh School Graduate (Old Curriculum) or ALS GraduateMust be residing within Metro ManilaWilling to work full onsite at McKinley, Taguig CityMust have all necessary requirements readyPerks and Benefits:Paid TrainingComprehensive HMO13th Month PayGovernment-Mandated BenefitsApplication Process:If you meet these qualifications and are interested in joining our team, please submit your updated CV.Apply now and make a significant impact by helping us retain and grow our customer base



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