CSR Healthcare Account
2 weeks ago
About the role
Eastvantage Business Solutions Inc. is looking for a full-time Customer Service Representative to join our thriving healthcare account team. In this dynamic role, you will be responsible for handling claims and billing inquiries, providing excellent customer service to our clients and their patients.
What you'll be doing
Respond to inbound calls from clients and patients in a professional and courteous manner
Investigate and resolve customer inquiries and complaints related to claims and billing
Accurately document customer interactions and update customer records
Work closely with the billing and claims teams to ensure timely and efficient resolution of issues
Identify opportunities to improve customer experience and recommend process improvements
Adhere to all company policies, procedures and quality standards
What we're looking for
1-2 years of experience in a customer service or call centre role, preferably in the healthcare industry
Strong communication and interpersonal skills with the ability to build rapport with customers
Excellent problem-solving and critical thinking skills to effectively handle complex customer inquiries
Proficient in using computer systems and customer relationship management (CRM) software
Comfortable working in a fast-paced, target-driven environment
A team player with a positive attitude and a commitment to delivering exceptional customer service
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