Collection Analyst

oMonitor and manage a portfolio of accounts, ensuring timely collection of outstanding receivables.oWith prior authorization, conduct regular follow-up either directly with customers, or to Finance/Billing Department regarding overdue invoices through phone calls, emails, or other communication channels.oEnsure accurate and up-to-date records of collections activities in the accounts receivable system.oReview and analyze the aging report on a weekly or monthly basis to prioritize collection efforts based on the age and size of outstanding balances.oIdentify and escalate aged or high-risk accounts.oProactively manage customer accounts to prevent overdue balances from becoming a collection issue.oWith prior authorization, may be asked to communicate with client / customer to address collections or other related concernsoInvestigate and resolve payment discrepancies, such as short payments, pricing issues, or contract-related disputes.oCoordinate with the Sales and Customer Service Manager to gather the necessary documentation or information to facilitate resolution.oEnsure timely escalation of unresolved disputes to the Management.oEnsure proper and timely application of customer payments to the correct invoices in the accounting system.oReconcile unapplied or misapplied payments and follow up with customers as needed for clarification or adjustment.oCoordinate with the Finance/Billing Manager to ensure the correct handling of payment methods, including wire transfers, ACH, and checks.oPrepare weekly and monthly reports on collections performance, including aging reports, cash collections, and key metrics.oProvide the Management with updates on outstanding collections, bad debt provisions, and recovery efforts.oMaintain accurate and complete documentation of collection activities, customer communications, and payment agreements.oCollaborate with internal departments, including Sales, Customer Service, and Finance Manager (cc: President), to address customer payment issues or changes in credit risk.oAssist in improving internal collection processes and contribute to strategies for reducing overdue accounts.oSupport the implementation of best practices for accounts receivable management and collections.oSupport the Credit team by reviewing customer credit limits and payment terms.oRecommend adjustments to credit limits or terms based on customer payment behavior or financial stability.Skills and Qualifications:oBachelor's degree in Accounting, Finance, Business Administration, or related field (or equivalent work experience).•Experience:o2-4 years of experience in collections, accounts receivable, or credit management, preferably in a corporate or business-to-business (B2B) environment.oExperience working with accounting software (e.g., SAP, Oracle, NetSuite, QuickBooks, or similar) and Microsoft Excel.•Skills & Abilities:oExcellent communication and interpersonal skillsoAbility to handle customer disputes and manage challenging conversations while maintaining professionalism.oExcellent organizational skills with the ability to manage multiple accounts and prioritize tasks.oStrong attention to detail, accuracy in data entry, and ability to analyze financial information.oKnowledge of accounting principles and accounts receivable processes.oAbility to work independently and as part of a team, with a proactive approach to problem-solving.•Certification in credit or collections (e.g., ACA, CPC) is a plus.•Knowledge of US billing and collections regulations.•Familiarity with customer relationship management (CRM) or collections management software is an advantage.•Experience in managing high-volume accounts and dealing with complex customer portfolios.•Working schedule: Night Shift