Team Lead

1 day ago

Taguig, Philippines HRTX Full time

Job Description: Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach and groom the team.Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.Knowledge of Customer care operationsExperience in managing teamsAble to coach, mentor, motivate and interact with peopleExcellent verbal and written communications in both English and Spanish.Strong decision making and analytical abilityDemonstrate patience, passion for problem solving, ability to use knowledge bases, tools Key Qualifications: Minimum experience of 4 years with customer service in the BPO/BPM industryBachelors degree in any courseA minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.Willingness to work in rotational shiftsAmenable to work in shifting schedules.Amenable to work ONSITE (TAGUIG).Able to start ASAP

  • Team Lead

    2 days ago

    Taguig, National Capital Region, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

    The RoleTeleperformance, a global leader in customer experience management, is seeking a talented Team Lead to join our growing team in Taguig City, Metro Manila. As a Team Lead (Travel/Airlines Account), you will play a pivotal role in leading and motivating a team of customer service professionals who deliver exceptional service to our clients in the...

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    1 week ago

    Taguig, National Capital Region, Philippines ING Full time ₱1,500,000 - ₱3,000,000 per year

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    1 week ago

    Taguig, National Capital Region, Philippines ING Full time ₱1,500,000 - ₱3,000,000 per year

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    2 weeks ago

    Taguig, National Capital Region, Philippines R1 RCM Full time ₱1,500,000 - ₱2,500,000 per year

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    1 week ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱900,000 - ₱1,200,000 per year

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  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱1,500,000 - ₱2,500,000 per year

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    1 week ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

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    2 weeks ago

    Taguig, Philippines HR TechX Corp. Full time

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  • Sales Team Lead

    1 day ago

    Taguig, Philippines HRTX Full time

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