Quality Assurance Team Lead

1 day ago


Mabalacat, Philippines TASQ Staffing Solutions Full time

Location: Clark, Pampanga, Philippines Work Arrangement: Onsite (Clark) Do you have a strong background in quality assurance and leadership? Join our team as a QA Team Lead and help drive operational excellence in customer experience. Responsibilities: Monitor and evaluate the quality of inbound/outbound calls and other customer interactions (e.g., email, chat) for accuracy and adherence to company standards.Document quality issues and performance metrics for review and improvement.Provide constructive feedback to agents and support ongoing coaching and training efforts.Lead QA initiatives with a deep understanding of quality frameworks and best practices.Take ownership of specialized projects and manage tasks independently with minimal supervision.May guide or supervise less experienced professionals, ensuring quality and consistency in deliverables. Qualifications: Prior experience as a Quality Assurance Team Lead or in a similar leadership role.Proven ability to improve day-to-day processes and drive performance enhancements.Strong operational decision-making within a defined scope.Experience in managing a team of individual contributors.A proactive mindset, focused on delivering high-quality results with professionalism.



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