Reservations Supervisor
12 hours ago
Work Setup: Onsite (Cebu City) Shift: Rotating/Shifting Requirements: Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in reservations (airline/flight/tours) in a call center environmentAt least 2 years in a supervisory roleProficient in using reservation systems, tools, and MS Office SuitePreferably can start immediately Key Responsibilities: Team Management Lead and supervise the reservations team to ensure smooth daily operations.Monitor call handling, response times, and overall team productivity.Schedule shifts and ensure adequate staffing levels to meet demand. Operational Excellence Ensure all reservations are processed accurately and in a timely manner.Address and resolve escalated customer issues or complaints effectively.Develop and implement standard operating procedures for the reservations team. Performance Monitoring Track and evaluate team and individual performance metrics.Conduct regular coaching and feedback sessions to improve service quality.Prepare and submit performance and operations reports to management. Customer Experience Ensure a seamless and positive customer journey from inquiry to booking.Identify and implement strategies to improve customer satisfaction.Collaborate with other departments to ensure a smooth customer experience. Training and Development Onboard new team members and provide comprehensive training on systems and processes.Keep the team updated on company policies, new products, and industry trends.Foster a culture of continuous improvement and learning. System and Technology Oversight Ensure the team efficiently uses reservation systems and tools.Report system issues and coordinate with the IT department for resolution.Provide input for system upgrades or enhancements to improve functionality. Benefits: Upon regularization:- 10 VL, 10 SL, 5EL- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)
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Reservations Supervisor
2 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job Reservations Supervisor (Cebu) Benefits: Upon regularization:- 10 VL, 10 SL, 5EL- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent) Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule Requirements: Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in...
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Reservations Supervisor
12 hours ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job Reservations Supervisor (Cebu) Benefits: Upon regularization:- 10 VL, 10 SL, 5EL- HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent) Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule Requirements: Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in...
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Reservations Supervisor
1 week ago
Iloilo City, Western Visayas, Philippines Richmonde Hotel Iloilo Full time ₱1,200,000 - ₱2,400,000 per yearAbout the Role:We are seeking for a detail-oriented and customer-focused Reservations Supervisor to lead our reservations team. This role ensures efficient booking processes, maximizes room revenue, and delivers exceptional guest service.Key Responsibilities:Supervise daily operations of the reservations departmentMonitor and manage room inventory and rate...
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Reservations Supervisor
12 hours ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the Position:Reservations Supervisor (Cebu) Benefits: Upon regularization:10 vacation days (VL), 10 sick days (SL), 5 emergency leaves (EL)Health insurance via HMO starting on the 4th month (coverage for the employee plus one dependent free of charge) Work Arrangement: Onsite in Cebu City Shift: Flexible schedule with no fixed hours Requirements:...
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Reservations Supervisor
12 hours ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the Job: Reservations Supervisor (Travel and Tours) Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule Requirements: Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in reservations, customer service, or a call center environmentAt least 2 years in a supervisory role. Benefits: Upon...
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Call Center Reservations Supervisor
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition: Reservations Supervisor (Cebu) | Onsite Work Setup: Onsite in Cebu City Shift: No Fixed Schedule Benefits: Upon regularization: 10 Vacation Leaves (VL) 10 Sick Leaves (SL) 5 Emergency Leaves (EL) HMO Health Insurance starting on the 4th month (coverage for the employee plus one free dependent) Requirements: Bachelor's degree in Business...
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Operations Supervisor
2 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeOverview Reservations Supervisor Work Setup: Onsite (Cebu City) Shift: Rotating/Shifting Qualifications Bachelor's degree in business administration, hospitality, or a related field. At least 3 years of experience in reservations (flight/tours/hotel/rentals) with sales in a BPO/call center environment At least 2 years in a supervisory/leadership...
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Reservations Agent
2 days ago
Cebu City, Central Visayas, Philippines Sheraton Hotels & Resorts Full time ₱150,000 - ₱250,000 per yearAdditional InformationReservations AgentJob Number Job CategoryReservationsLocationSheraton Cebu Mactan Resort, Punta Engano Road, Cebu, Philippines, Philippines, 6015VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...
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Reservations Supervisor
12 hours ago
Cebu City, Philippines TASQ Staffing Solutions Full timeWork Setup: Onsite (Cebu City) Shift: No Fixed Schedule Requirements: Bachelor's degree in business administration, hospitality, or a related field.At least 3 years of experience in reservations, customer service, or a call center environmentAt least 2 years in a supervisory role. Benefits: Upon regularization: - 10 VL, 10 SL, 5EL- HMO Health Insurance...
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Hotel Reservation Agent
1 week ago
Eastwood City, Philippines Sales Rain Full time ₱300,000 - ₱360,000 per yearWe're hiring a Hotel Reservations Officer with exceptional English skills and hotel reservations experience (AU hotel experience prioritized but not required). Handle bookings, guest messaging, yield management, and reports while delivering excellent customer service.Requirements:1+ year hotel/central reservations experience; AU hotel experience...
