CSR Quality Assurance

3 days ago

Angeles, Philippines J-K Network Full time

Client Profile: A leading global business processing outsourcing that provides technology solutions and process management for over 39 years in services.

Position: CSR Quality Assurance
Industry: BPO
Location: Clark Pampanga
Salary: Php35,000
Schedule: Shifting schedule
Work Set up: Work on site

Benefits:
✨ Government mandated Benefits
✨ HMO
✨ 13th month pay
✨ Sick Leave Credits
✨ Vacation Leave Credits


Job Requirements:
✨ Bachelor’s Degree Holder
✨ Open for undergraduate
✨ At least 1 year of work experience as Quality Analyst in a call center setting.
✨ Experience working as Customer Service Representative in BPO industry
✨ Willing to work fully on site
✨Amenable to work at shifting schedule

Job Responsibilities:
✨ Handling inbound and outbound calls, messages and email
✨ Assisting customers with product and service inquiries
✨ Develop and maintain strong relationships with customers and clients
✨ Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
✨ Developing and Maintaining high customer satisfactions

Recruitment Process: Online interview and Face to Face
✨ Initial interview
✨ 2nd interview
✨ Final interview
✨ JOB OFFER

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