Voice/Non-Voice Fresher- Virtual Interview

4 weeks ago

Quezon City, Philippines Grand Meta Full time

We are hiring Voice Customer Service Representatives for an exciting opportunity in Ortigas No BPO experience? No problem If you are a strong communicator who enjoys helping people, we want to hear from you.

Qualifications:

-At least a High School Graduate (Old Curriculum) or ALS Graduate
-No prior BPO or call center experience required
-Excellent English communication skills (verbal and listening)
-Willing to work onsite in Ortigas
-Amenable to shifting schedules, including nights, weekends, and holidays
-Customer-oriented attitude with a willingness to learn

Job Responsibilities:

-Handle inbound or outbound voice calls from customers across various accounts (e.g., general inquiries, service concerns, basic troubleshooting, etc.)
-Provide clear, accurate, and friendly support to address customer questions or problems
-Follow scripts, policies, and procedures to ensure consistent and quality service
-Document all interactions accurately in the system
-Stay up-to-date with product knowledge and training materials

Compensation and Benefits:

-Competitive Entry-Level Salary
-HMO (Health Maintenance Organization) coverage
-Employee Assistance Program (EAP)
-Integrated Medicine Program
-Paid Leaves (Vacation Leave, Sick Leave, etc.)
-13th Month Pay
-Company-sponsored Trips, Events, and Team Retreats
-Continuous skills development and training opportunities

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