Customer Service Representative
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Location:
Ortigas Center, Pasig City Schedule: 9:00 PM – 6:00 AM PST; must be amenable to night shift schedules, rest days, and working holidays Target Start Date: ASAP Salary Package: PHP 23,000/month Age Requirement: 22 to 55 years old Minimum Qualifications Bachelor's/College Degree in any field At least 6 mos of customer service experience Strong verbal and written English communication skills Experience handling voice-based customer interactions Ability to work independently and accomplish objectives with minimal supervision Positive attitude, patience, willingness to learn, and initiative Good judgment, customer-focused mindset, and goal-oriented approach Basic proficiency in Microsoft Office applications Willing to work night shifts, holidays, and onsite Role Overview The Customer Service Representative will provide customer support for a US logistics account, primarily through voice calls, with email and chat support as needed.
Key Responsibilities
Handle inbound customer calls promptly and professionally. Assist customers with shipment tracking and delivery concerns. Process order amendments and customer requests. Coordinate logistics exceptions and file appropriate tickets. Handle routine customer and business inquiries. Provide email and chat support when required. Assist with Proof of Delivery (POD) concerns, including verification of delivery receipts and resolution of delivery proof disputes. Meet established productivity, quality, and volume targets. Maintain accurate documentation of customer interactions and concerns. Preferred Skills and Experience Previous BPO/customer service experience, particularly in a voice account, is preferred. Logistics or transportation industry experience is an advantage but not required. Familiarity with last-mile delivery is a plus. Excellent English communication skills with a professional, empathetic, and customer-focused approach. Basic computer proficiency and ability to navigate CRM, ticketing, and client-provided systems. Training Details Training Duration: Approximately 3–5 days Training Schedule: 8:00 AM – 5:00 PM Schedule may be subject to change depending on operational requirements.
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