QA Specialist

7 days ago

Pampanga, Philippines J-K Network Services Full time

A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare.

Benefits:
Government-mandated benefits
13th Month Pay
HMO coverage
Vacation Leave Credits
Sick Leave Credits

POSITION: QA Specialist (BPO)
Industry: BPO
Location: Clark, Pampanga
Salary Offer: Php35,000
Work Schedule: Shifting Schedule
Work Setup: Onsite

JOB RESPONSIBILITIES:
Monitor and evaluate customer interactions (calls, chats, or emails) to ensure compliance with quality standards and client expectations.
Conduct regular quality audits and document findings accurately.
Provide detailed feedback and coaching insights to agents and team leaders.
Prepare and analyze daily, weekly, and monthly quality reports to identify trends and opportunities for improvement.
Collaborate with Operations and Training teams to enhance agent performance and process efficiency.
Participate in calibration sessions to maintain scoring consistency and fairness.
Ensure full compliance with company policies, client guidelines, and industry regulations.
Recommend process or policy enhancements to improve customer experience and service quality.

JOB REQUIREMENTS:
Open to Undergraduates
At least 1 year of Quality Assurance experience in a BPO setting (required)
Experience handling FinTech accounts is an advantage
Willing to work onsite in Clark, Pampanga
Can start immediately

RECRUITMENT PROCESS:
Initial Interview (Online or Face-to-Face)
Final Interview
Job Offer

  • QA Specialist

    3 weeks ago

    , Pampanga, Philippines Mekeni Food Corporation Full time

    The Quality Assurance Specialist is responsible for ensuring that products and services meet established quality standards, regulatory requirements, and customer expectations. The role involves reviewing processes, performing audits, identifying areas for improvement, and supporting continuous quality improvement initiatives. Requirements Must be College...

  • QA Specialist

    6 days ago

    Pampanga, Philippines J-K Network Services Full time

    A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. Benefits: Government-mandated benefits 13th Month Pay HMO coverage Vacation Leave Credits Sick Leave Credits POSITION: QA Specialist (BPO) Industry: BPO Location:...

  • QA Specialist

    2 weeks ago

    , Pampanga, Philippines J-K Network Services Full time

    A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: Quality Assurance Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS:...

  • BPO QA Specialist

    1 week ago

    Clark Pampanga, Philippines J-K Network Full time

    Client Profile: A leading global business process outsourcing (BPO) company with over 39 years of experience, providing technology solutions and process management services. Position: BPO Quality Assurance Specialist Industry: BPO Location: Clark Pampanga Salary: Php35,000 Schedule: Shifting schedule Work Set up: Work on site Benefits: ✨ Government...

  • Quality Assurance

    2 weeks ago

    Clark Pampanga, Philippines J-K Network Services Full time

    A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: QA Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS:...

  • Quality Assurance

    2 weeks ago

    , Pampanga, Philippines J-K Network Services Full time

    A well-established IT and Engineering firm with over 40 years of industry experience, delivering comprehensive end-to-end solutions across multiple sectors — including Finance and Healthcare. POSITION: QA Specialist Industry: BPO Location: Clark, Pampanga Salary Offer: Php 35,000 Work Schedule: Shifting Schedule Work Setup: Onsite BENEFITS:...