Call Center Agent
4 hours ago
Makati, Metro Manila, Philippines
RSD Human Resource Management Consultancy
Full-time
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Responsible for handling customer inquiries, concerns, and requests through phone, chat, or email while providing professional and efficient service. Duties include assisting customers with account or service-related concerns, providing accurate information, processing requests, resolving issues, documenting interactions, and escalating complex concerns when necessary. Requires good communication, active listening, problem-solving, multitasking, adaptability, and basic computer skills. BPO experience may be required depending on the account, with training provided for qualified applicants.