Admin IT

4 weeks ago

Quezon City, Philippines MicroSourcing Full time
With over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

IT Admin, be 100% YOU with MicroSourcing

An IT Admin is expected to:
  • Serve as the first contact with customers who need technical assistance.
  • Remotely assist users with desktop, server, printer, and other connected device troubleshooting.
  • Perform troubleshooting and issue resolution for shared resource access, hardware and software configurations.
  • Perform OS and other software and firmware updates and patch management.
  • First level identification and escalation of major incidents using the approved IT escalation processes.
  • Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
  • Perform network administration functions, user account permissions, Active Directory changes.
  • Follow up with clients to ensure resolution is complete and satisfactory.
  • Assist in creating knowledgebase articles, checklists and FAQs.
  • Willingness to learn industry-specific and proprietary management systems.

What it takes to be part of our team:
  • Knowledge of Windows desktop and server operating systems.
  • Knowledge of 0365, Active Directory, and Exchange.
  • Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
  • Preferred familiarity with hospitality platforms such as Property Management Systems (PMS

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