T-Crew Scrum Specialist

4 weeks ago

Makati, Philippines Shell Business Operations - Manila Full time
Principal Accountabilities:

This role that will strongly leverage the use of current project management structures and the new Agile ways of working. As such T-Crew members will be accountable for:

  • As a process expert will be part of different kaizen groups to identify current process gaps in the 3 main customer journeys that need to be bridged to achieve our transformation strategy.

  • Act as a front-line resource for agile hubs in the review of existing processes and the creation of user stories as they develop MVP plans

  • Engage with front-line process owners across different functions to help identify opportunities, implement improvements, and manage change and engage.

  • Work closely with their T-crew team members to manage, measure, and complete identified activities in a sprint as part of the scrum.

  • Work closely with the Scrum master in developing the user story, defining product backlogs, sprint planning, and managing the cadence to complete the scrum.

  • Act as product testers and first adapters when new technology-driven solutions are rolled out to help improve efficiency and drive better customer experience.

  • Work closely with both local and offshore agile hubs in implementing and launching new processes and tools on the front line.

  • Act as super users, trainers, and change advocates when new innovations are rolled out.

  • Embeds controls, tracks key performance indicators, and provides support for different aspects of any new Agile rollout. Participates in post-sprint reviews to drive continuous improvement in planning and implementation.

The successful candidate will report to the T-Crew Scrum Master under the North America Organization.

Additional Job Description

  • Customer Language Proficiency (at least 1 if multiple language business) - C1

  • English Language Proficiency - B2

  • Proficiency in MS Excel and MS Access, BI, and other tools for data analytics

Other Skills & Experience:

  • Bachelor's degree preferred (Business related major) or equivalent experience

  • Previous experience in Customer service or operations

  • Experience in Microsoft Office GSAP/ H3 experience preferred

  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer's needs, while staying within the policies and procedures of Shell

  • Able to demonstrate a continuous improvement mindset

  • Has gone thru the CI awareness module.

  • Has, as part of a team or individually, contributed consistently in delivering value thru JDIs, and/or other LEAN-driven projects.

  • Demonstrated communication and relationship-building skills

  • Has a working awareness of Shell's basic change and engage playbook.

  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

  • Will be reporting on Night Shift (US Time zone - 8 am to 5pm CST )

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