Quality Assurance Manager

1 month ago

Manila, Philippines Guesty Full time

Guesty's hospitality operations platform provides property managers and management companies a solution to simplify the complex operational needs of short-term rentals. With Guesty, users can manage listings from online travel agencies including Airbnb, Booking.com, Expedia, and TripAdvisor, and utilize the company's guest-centric tools including Unified Inbox, Automation Tools, 24/7 Guest Communication Services, Payment Processing, and more.

We are seeking an experienced Quality Assurance (QA) Manager to oversee all aspects of quality assurance for our Customer Experience team.

The successful candidate will be responsible for ensuring that our customer support interactions meet the highest quality standards and that all quality control procedures are in place and adhered to.

This role will involve managing a team of quality control specialists and collaborating closely with other departments within the organization to ensure that quality is consistently maintained throughout all aspects of our customer support operations.

Responsibilities:

  • Develop and implement quality assurance policies and procedures to ensure that our customer support interactions meet or exceed customer expectations and comply with all relevant regulatory requirements
  • Ensures the quality of data and support are at high standards and are continuously improving through initiatives
  • Manage a team of quality control specialists, providing guidance, coaching, and performance feedback
  • Collaborate closely with other departments, including training, operations, and product management, to identify quality issues and implement solutions
  • Conduct regular audits of all quality control procedures to ensure compliance and identify areas for improvement
  • Develop and maintain key quality metrics and reports to track performance and identify trends
  • Stay up-to-date with the latest industry trends and best practices in quality assurance and incorporate them into our processes as appropriate.

Requirements:

  • Bachelor's degree in a relevant field such as business administration, quality management, or a related discipline
  • Minimum of 5 years of experience in a quality assurance role, preferably in a customer support environment
  • Strong knowledge of quality management principles and practices
  • Strong background in creating and establishing quality policies and processes
  • Excellent analytical and problem-solving skills, with a keen eye for detail
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders at all levels of the organization
  • Proven track record of managing a team and driving performance improvements
  • Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
  • Experience in supporting start-up accounts or projects - a plus
  • Strong computer skills, including proficiency in Google Suite and other relevant software applications

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.

  • Quality Assurance Specialist

    4 weeks ago

    Manila, Philippines Booth & Partners Full time

    Job DescriptionAbout the Client: Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of...

  • Quality Assurance Specialist

    2 weeks ago

    Manila, Philippines Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...

  • Quality Assurance Specialist

    2 weeks ago

    Manila, Philippines Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...

  • Quality Assurance Lab Aide

    3 weeks ago

    Manila, Philippines Serbiz Multi Purpose Cooperative Full time

    QUALITY ASSURANCE LAB AIDEJob DescriptionDevelops sampling plans and procedures for testing product quality.Develops inspection and testing protocols for materials, product and packaging.Maintain standards by verifying test results and audits comply with food safety regulations and requirements.Lead quality and food safety audits.Other carry out duties and...

  • Investment Document Quality Assurance Analyst

    2 weeks ago

    Manila, Philippines ACCPRO INTERNATIONAL Full time

    Investment Document Quality Assurance AnalystJob DescriptionThe Investment Document Quality Assurance Analyst will perform the functions outlined below:● Automate and analyze Customer platform subscription, transfer, and redemption documents● Maintain and update all documents hosted on the Customer platform (i.e. share class supplements, disclosure...

  • Investment Document Quality Assurance Analyst

    3 weeks ago

    Manila, Philippines ACCPRO INTERNATIONAL Full time

    Investment Document Quality Assurance Analyst Job Description The Investment Document Quality Assurance Analyst will perform the functions outlined below: ● Automate and analyze Customer platform subscription, transfer, and redemption documents ● Maintain and update all documents hosted on the Customer platform (i.e. share class supplements, disclosure...

  • Investment Document Quality Assurance Analyst

    3 weeks ago

    Manila, Philippines ACCPRO INTERNATIONAL Full time

    Investment Document Quality Assurance Analyst Job Description The Investment Document Quality Assurance Analyst will perform the functions outlined below: ● Automate and analyze Customer platform subscription, transfer, and redemption documents ● Maintain and update all documents hosted on the Customer platform (i.e. share class supplements, disclosure...

  • Senior Quality Assurance Specialist

    1 month ago

    Manila, Philippines Shepherd Full time

    DescriptionDISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach...

  • Quality Assurance Lab Aide

    3 weeks ago

    Sta. Ana Manila, Philippines Serbiz Multi Purpose Cooperative Full time

    QUALITY ASSURANCE LAB AIDE Job Description Develops sampling plans and procedures for testing product quality. Develops inspection and testing protocols for materials, product and packaging. Maintain standards by verifying test results and audits comply with food safety regulations and requirements. Lead quality and food safety audits. Other carry out...

  • Quality Assurance Manager Strong BPO US Healthcare experience

    3 weeks ago

    Manila, Philippines BPO-services Full time

    Quality Assurance Manager Strong BPO US Healthcare experienceStrong BPO US Healthcare experience in any kind or line of business process (e.g. claims, clinical appeals ,billing, benefits eligibility but preferably RCM, UMR and prior authorization experience) and strong six sigma knowledge is an advantageCan start asap. can work onsite. amenable working the...

  • Quality Assurance Manager Strong BPO US Healthcare experience

    3 weeks ago

    manila, Philippines BPO-services Full time

    Quality Assurance Manager Strong BPO US Healthcare experience Strong BPO US Healthcare experience in any kind or line of business process (e.g. claims, clinical appeals ,billing, benefits eligibility but preferably RCM, UMR and prior authorization experience) and strong six sigma knowledge is an advantage Can start asap. can work onsite. amenable...

  • Quality Assurance

    3 weeks ago

    Manila, Philippines Sytemantech Inc Full time

    General Functions· Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.· Assist on the preparation of detailed test plan based on the overall verification strategy· Working in a hybrid context, waterfall / Agile.· Contribute to sprints planning, ensure the QA activities are done within the...

  • Quality Assurance Lab Aide

    3 weeks ago

    Sta. Ana Manila, Philippines Serbiz Multi Purpose Cooperative Full time

    QUALITY ASSURANCE LAB AIDE Job Description Develops sampling plans and procedures for testing product quality. Develops inspection and testing protocols for materials, product and packaging. Maintain standards by verifying test results and audits comply with food safety regulations and requirements. Lead quality and food safety audits. Other carry out...

  • Quality Assurance Manager Strong BPO US Healthcare experience

    3 weeks ago

    manila, Philippines BPO-services Full time

    Quality Assurance Manager Strong BPO US Healthcare experience Strong BPO US Healthcare experience in any kind or line of business process (e.g. claims, clinical appeals ,billing, benefits eligibility but preferably RCM, UMR and prior authorization experience) and strong six sigma knowledge is an advantage Can start asap. can work onsite. amenable...

  • Senior Quality Assurance Specialist

    3 weeks ago

    Philippines, Manila Shepherd Full time

    DescriptionDISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach...

  • Quality Assurance | Healthcare Account | Night Shift

    3 weeks ago

    Metro Manila / NCR, Philippines Microsourcing Philippines Inc Full time

    Audits & Quality Assurance CoordinatorÂEssential Duties:Working with the Customer Care, Revenue Cycle Management, Clinical, Sales and Finance departments, the Medicare Audits & Quality Assurance (QA) Coordinator is responsible for post service review of patient medical records, team members' phone communications, transactions and productivity to ensure...

  • Quality Management Director

    3 weeks ago

    Metro Manila / NCR, Philippines Divergence HR Consulting Group Inc Full time

    Job Responsibilities: Quality Policy Development: ● Develop and implement a quality policy that aligns with the company's objectives. ● Ensure that quality standards are integrated into all construction and engineering processes. Quality Assurance and Control: ● Establish and manage a robust quality assurance program for construction projects. ●...

  • Quality Assurance Analyst

    4 weeks ago

    Manila, Philippines Shopee Full time

    Job Description:About the Role:Our high-volume sorting center plays a critical role in ensuring timely and accurate order fulfillment for our customers. We are seeking a detail-oriented and proactive Quality Assurance Analyst to join our operational excellence team. In this role, you will be responsible for identifying, analyzing, and mitigating quality...

  • Quality Assurance Lead/Supervisor US Healthcare experience prior.

    3 weeks ago

    Manila, Philippines BPO-services Full time

    Quality Assurance Lead/Supervisor US Healthcare experience prior.must have US Healthcare experience prior authorization/RCM/UMR/Claims/Billing/Pharmaceutical/B&E/Clinical AppealsCan start asap. can work onsite. amenable working the graveyard shift. 40k to 50k

  • Quality Assurance Engineer

    3 weeks ago

    Manila, Philippines Shopee Full time

    Job Description:Leads the Quality assurance daily activities.Conduct regular audits and inspections of sorting equipment, processes, and procedures.Establish and maintain the compliance with the standard operating procedures and work instructions.Analyze quality data to identify trends and root causes of errors and inefficiencies.Develop and implement...