Reporting Analyst

Found in: Talent PH S2 - 3 weeks ago


Manila, Philippines TeleTech Philippines Full time

Are you looking for an opportunity where you will bring your analytical skills to the table and provide 

recommendations to improve processes As a Reporting Analyst, you will provide value added service to 

the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities 

include business evaluation, process development, business analysis, business modeling and report 

development.

You'll report to the Manager, Reporting & Analytics. You'll contribute to the success of the customer 

experience as well as the overall success of the team.

During a Typical Day, You'll

• Managing multiple complex business projects

• Developing new reports both proactively and in response to client request to improve operational 

efficiencies

• Maintaining database records and performing routine audits of data validating proper site, client, 

and project relationships

• Providing insights and analytics to help operations in improving processes, productivity, and 

efficiency KPIs

• Providing ad-hoc reporting support to client / operations

• Additionally, you may also need to develop and maintain center operations data solutions that 

utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other client related tools

What You Bring to the Role

• Minimum of 2yrs experience in Analytics

• Must have knowledge with the PowerBI tool/Microsoft Fabric.

• Knowledge with SQL, Python, Tableau, or other advance reporting tool is a plus.

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd 

expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)


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