Quality Assurance Specialist

2 weeks ago

Cebu City, Philippines Booth & Partners Full time
Job Description
About the Client:

Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.

Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.

Responsibilities:
  • Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training
  • Will partner and join other HR professionals to assess and implement organizational development programs, processes and training initiatives to support organizational strategies
  • Will develop methods for evaluation of program effectiveness
  • Will prepare program reports
  • Will perform other duties and/or special projects as necessary
  • Draft quality assurance policies, guidelines, and procedures
  • Interpret and implement quality assurance standard
  • Identify training needs and organize training interventions to meet quality standards
  • Ensure ongoing compliance with quality
  • Evaluate employees through call listening, side-by-side, live monitoring

Requirements
  • Must have at least one year of experience in Quality Assurance within the BPO industry
  • Must be amenable to work in shifting schedule
  • Must be amenable to work onsite at our office located in Cebu Business Park


Benefits
WHAT WE OFFER:

✔ Great Place to Work-Certified Company
✔ Premium HMO
✔ Holistic employee experience
✔ Work-from-home and hybrid work setup
✔ Rewards and incentives
✔ Monthly engagement activities
✔ Career advancement opportunities
✔ Paid referral program

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