WFM Scheduler

• 2+ years of hands-on experience in WFM in a call center inbound voice process • 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX. • Very proficient with Microsoft Excel • Ability to scrub, dissect, and shape data, and create customized reports. • Create forecasts, schedules, and IDPs,...

2+ years of hands-on experience in WFM in a call center inbound voice process 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX. Very proficient with Microsoft Excel Ability to scrub, dissect, and shape data, and create customized reports. Create forecasts, schedules, and IDPs, and run scenarios inside...

• 2+ years of hands-on experience in WFM in a call center inbound voice process • 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX. • Very proficient with Microsoft Excel • Ability to scrub, dissect, and shape data, and create customized reports. • Create forecasts, schedules, and IDPs,...

Command Center ConsultantLocation: Taguig City, Metro ManilaKey responsibilities:Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.Develop target operating models for WFM processes based on client requirements.Apply expertise in WFM solutions, designing forecasting...

Command Center ConsultantTaguigKey responsibilities:Would be responsible for the design and delivery in the Customer Services domain including:Workforce Optimization using various popular platforms available in the marketDesigning a target operating model for WFM processes based on the client's requirementsApplication of relevant experience on WFM solutions...

​Command Center Consultant Location: Taguig City, Metro Manila Key responsibilities: Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect. Develop target operating models for WFM processes based on client requirements. Apply expertise in WFM solutions, designing...

Command Center Consultant Taguig Key responsibilities: Would be responsible for the design and delivery in the Customer Services domain including: Workforce Optimization using various popular platforms available in the market Designing a target operating model for WFM processes based on the client's requirements Application of relevant experience on WFM...

Command Center Consultant Location: Taguig City, Metro Manila Key responsibilities: Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect. Develop target operating models for WFM processes based on client requirements. Apply expertise in WFM solutions, designing...

Command Center ConsultantLocation: Taguig City, Metro ManilaKey ResponsibilitiesDesign and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.Develop target operating models for WFM processes based on client requirements.Apply expertise in WFM solutions, designing forecasting...

Command Center Consultant Taguig Key responsibilities: Would be responsible for the design and delivery in the Customer Services domain including: Workforce Optimization using various popular platforms available in the market Designing a target operating model for WFM processes based on the client's requirements Application of relevant experience on WFM...

Your experience counts!Bachelor’s degree in a related field or equivalent experienceExtensive experience in Contact Center Workforce Management OperationsExperience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, reporting and data analyticsRelevant working experience in Contact Center Operations...

Your experience counts! Bachelor’s degree in a related field or equivalent experience Extensive experience in Contact Center Workforce Management Operations Experience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, reporting and data analytics Relevant working experience in Contact Center Operations...

Command Center ConsultantTaguigKey ResponsibilitiesWould be responsible for the design and delivery in the Customer Services domain including:Workforce Optimization using various popular platforms available in the marketDesigning a target operating model for WFM processes based on the client's requirementsApplication of relevant experience on WFM solutions...

Your experience counts! Bachelor’s degree in a related field or equivalent experience Extensive experience in Contact Center Workforce Management Operations Experience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, reporting and data analytics Relevant working experience in Contact Center Operations...

Command Center ConsultantLocation: Taguig City, Metro ManilaKey ResponsibilitiesDesign and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.Develop target operating models for WFM processes based on client requirements.Apply expertise in WFM solutions, designing forecasting...

Command Center ConsultantTaguigKey ResponsibilitiesWould be responsible for the design and delivery in the Customer Services domain including:Workforce Optimization using various popular platforms available in the marketDesigning a target operating model for WFM processes based on the client's requirementsApplication of relevant experience on WFM solutions...

Your experience counts!Bachelor's degree in a related field or equivalent experienceExtensive experience in Contact Center Workforce Management OperationsExperience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, reporting and data analyticsRelevant working experience in Contact Center Operations...

Position Objective: The Workforce Management Analyst works to improve workforce management effectiveness by scheduling, and forecasting for IT SERVICE DESK. Major duties and responsibilities: • Provide ongoing Call Center operational analysis, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of...

Position Objective: The Workforce Management Analyst works to improve workforce management effectiveness by scheduling, and forecasting for IT SERVICE DESK. Major duties and responsibilities: • Provide ongoing Call Center operational analysis, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of...

The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all required ITSD tasks, including assessment of staffing levels daily, and monitoring attendance and schedule adherence. The WFM Analyst is also responsible for providing periodic reports,...