Business Transformation Manager

2 weeks ago

Taguig, Philippines Viventis Search Asia Full time
  • The Transformation Manager drives Business transformation by implementing delivery and operational excellence practices and initiatives through multiple organizational projects.
  • Key activities include business process assessment and analysis, process flow mapping, and improvement opportunity identification which may include process improvements or automation opportunities.
  • The role will manage and implement Lean Six Sigma Projects and automation projects for the Global Business Center.
  • The incumbent will be responsible for driving Continuous Improvement Savings through process improvement and optimization and/or process automation and will be responsible for the development and implementation of the Process
  • Automation framework which may include the deployment business automation, workflow automation, or RPA (robotics process automation) Technologies.
  • This position will report to the Vice President of Business Transformation as a subject matter expert on continuous improvement and automation, assists and advises senior management on Operational Excellence, Continuous Improvement, Automation, and drives its implementation within the organization.

Required:

  • Experience in a shared service center environment, with proven experience in Continuous Improvement, Automation, Lean Six Sigma
  • Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business units
  • Demonstrated understanding of ethical behavior, exhibiting ability to ensure his own behavior and the behavior of others is consistent with company standards and values of the organization
  • Functional skills include Business Analysis, Analytics Solutions Designs, Stakeholder Management, Project Management, Storytelling or Communication, Critical Thinking and Problem Solving, Continuous Improvement, Transformation
  • Technical Skills include Innovation, Business Process Management, Quality Management, Intelligent Process Automation and Metrics

Required:

  • Bachelor's or Masters in Business, Statistics, Math, Comp Sci, Economics, Physics, Engineering or related scientific disciplines
  • 3-4 years of relevant work experience and independently leading a transformation project that has given a business impact (dollar value delivered, FTEs, efficiency delivered, or outcomes/metric improved) in BPO or service sector and more than 6 years of overall experience in any of the following - Insurance, Contact Center, Health Care, Pharma
  • Experience in statistical tools, RPA and related projects in RPA, Visual Dashboards such as PowerBI, Verint, Value Stream Mapping, Capacity Study, Project Management and Demonstrated strong understanding of Process modeling tools and concepts.
  • Certified Green Belt from a reputed organization (on par with ASQ, BMGI, ISI, etc.).

Preferred:

  • Have 7+ years of experience gained through increasingly responsible management positions within Process Engineering, Operational Excellence, Continuous Improvement and Automation. Experience working in a shared service organization serving US business units
  • Blackbelt certification

BGC, Taguig

Fulltime permanent work

MidShift

Hybrid setup

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