Production Support Specialist

4 weeks ago


Manila, Philippines SeaBank Philippines, Inc. (A Rural Bank) Full time
Job Description

  • Manage user access to systems and perform system configurations
  • Respond to system issues, perform troubleshooting, and work with the other teams to identify solutions issues
  • Conduct pre and post production testing to ensure that the application and systems are working properly
  • Monitor system availability and performance
  • Collaborate closely with the Product Managers, Software Developers and QA Engineers to improve the system stability

Requirements

  • Bachelor's degree, preferably majoring in Computer Science, Engineering or Information Technology
  • Have basic knowledge in IT (web, mobile, software, network), preferably 3-6 years of experience in the FinTech industry handling IT Production Support
  • Proficiency in both spoken and written English. Able to communicate complex business or technical information effectively
  • Strong analytical and troubleshooting skills
  • Demonstrated track record of getting things done in a fast-paced environment


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