Assoc Account Manager

2 weeks ago


Makati, Philippines Deltek Systems Full time
Position ResponsibilitiesCustomer Support
  • Respond to general non-sales related customer inquiries
  • Interface withclient sales organization& finance/legal groups on questions related to billing or contract issues, investigate customer issues, and answer general customer questions
  • Supportclient sales organizationon generalcustomer inquiries and opportunities
  • Escalate and follow-up on support and service calls as necessary
Sales Support
  • Process various orders and contract requests including add-ons, license expansions, renewals, purchase orders, as well as other routine contract transactions (such as Mergers and Acquisitions, non-disclosures, and other routine changes to customer agreements)
  • Update customer database and ensure accuracy of information

Account Administration
  • Prepare customer activity & performance reports and create spreadsheets for various support-related statistics for internal use as well as for external use by clients as needed
  • Perform general e-mail communications related to Deltek events, service changes, or outages
  • Forward downgrade, cancellation and reinstatement requests to ACC team
  • Process and track client name and address changes through Contracts & Billing Group
  • Coordinate with the billing team on invoice changes and corrections as well as e-billing requests
  • Process tax adjustment requests through the sales tax portal
  • Process and track client primary contact change requests

Qualifications
  • Bachelor's degree in Business, Finance, or related
  • 2-5 years experience in Contract management, customer service experience in a technology related environment experience with ERP a plus
  • Strong organizational skills with attention to detail and accuracy
  • Excellent customer service skills and interpersonal, verbal and written communication skills
  • Familiarity managing database information

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