Sales Coordinator

2 weeks ago


Manila, Philippines Crocodile Tapes & Co. Full time
Job description

Customer Order Management:

  • Encode order slips and purchase orders from customers into the company's Enterprise Resource Planning (ERP) system to ensure accuracy and efficiency.
  • Process customer orders in a timely manner, ensuring all orders are fulfilled according to company standards and customer expectations.
  • Coordinate delivery schedules with customers, accommodating their desired convenience and ensuring timely and accurate delivery of products.

Customer Service and Support:

  • Serve as the primary point of contact for customer inquiries related to orders, deliveries, and product information, ensuring high levels of customer satisfaction.
  • Triage customer complaints with sales agents and the factory, identifying root causes and facilitating effective solutions to maintain customer trust and business integrity.
  • Work closely with the sales team to provide administrative support, including preparing sales proposals, quotations, and reports to assist in the sales process.

Sales Team Support:

  • Assist sales agents with administrative tasks, including schedule management, travel arrangements, and preparing sales materials and presentations.
  • Compile and maintain records of sales data, customer interactions, and feedback to support sales strategy development and customer relationship management.
  • Participate in team meetings and contribute to the development of sales strategies and objectives, providing insights from customer interactions and order processing.

Continuous Improvement:

  • Regularly review and suggest improvements to sales processes and customer service practices to enhance efficiency and customer satisfaction.
  • Stay updated on industry trends and product knowledge to better serve customers and support the sales team.

This role requires excellent organizational, communication, and customer service skills, along with proficiency in ERP systems and Microsoft Office. The ideal candidate will have a proactive approach, the ability to multitask, and a strong team-oriented mindset to support the sales department and ensure customer satisfaction.

The job location is in Manila area please ensure that you are able to reliably commute to this area.


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