Collections and Accounts Receivable Specialist
1 month ago
- Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
- Notifying debtors of overdue payments and accounts by telephone and email - including timely follow up if a reply is not received
- Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
- Tracing and locating debtors to make payment arrangements
- Recommending further action or discontinuation of service on occasions where payment is not forthcoming
- Preparing reports related to collection work
QUALIFICATIONS:
- Strong clerical and administrative abilities, including proficiency in managing documents, spreadsheets, and databases
- Accuracy and attention to detail
- Proficient computer skills, with a good working knowledge of Excel, Quickbooks Online, and other data management software
- Excellent written and verbal communication skills, both within the company and externally with clients
- Investigative and research capabilities
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