Training Admin Specialist

4 weeks ago

Taguig, Philippines Teleperformance Full time

Job Summary:

  • Receive and process training requests (i.e. organize and publish training schedules and rosters daily/ weekly/ monthly on company tools such as CCMs, TPnet, etc).
  • Review sign-up requests in TP-link and enroll in participants via Coursemill.
  • Manage logistics of training initiatives for both offsite and onsite including room (physical/ virtual) reservation and configuration, supplies and equipment are adequate and in good working conditions, materials are printed properly and on time and catering is ordered (if required).

Duties/Responsibilities:

  • Act as POC training equipment and facilities maintenance wherein TA Specialist will launch a TPLink ticket upon receipt of an IR from the trainers.
  • Ensure training materials and facilities are prepared for classes.
  • Communicate with IT for all repairs, software installations and changes for training rooms and trainer workstations.
  • Maintain and update the L&D intranet site content.
  • Work closely with different sections/ departments to ensure training reports are updated and accurate.
  • Work with the appropriate department to ensure e-learning requirements of the team are addressed.

ADMINISTRATIVE:

  • Assist new team members in setting up their workstation, network access, mailing lists, etc.
  • Maintain, organize and update the L&D drives and sites.
  • Work closely with trainers to compile and generate the post-training reports per batch.
  • Develop and publish accurate and up-to-date metrics dashboards for L&D initiatives using a variety of reporting tools for internal and external programs (ex. Trainer Utilization Reports, L&D Summary, Certification Aging Report, etc).
  • Coordinate with other departments for training requests for supplies, travel, CA, liquidation/ reimbursements, etc.

MANAGEMENT SUPPORT:

  • Attend TCP as required.
  • Online and traditional research as needed for logistical and administrative support.
  • Perform other training-related duties as assigned.

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