Fraud Analyst

1 month ago


Manila, National Capital Region, Philippines Wells Fargo Philippines Full time
Customer Service Representative

Join our team at [Company Name] as a Customer Service Representative and play a vital role in delivering exceptional customer experiences.

  • Key Responsibilities:
    • Support and capture all pertinent information from customers about their claims
    • Conduct research and provide updates on the status of new and existing claims
    • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
    • Perform routine customer support tasks by maintaining a balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
    • Receive direction from team lead and escalate questions and issues to more experienced roles
Requirements:
  • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Completed 2nd year college
Preferred Qualifications:
  • 1+ year of experience in banking and financial services or equivalent
Work Expectations:
  • Able to work in shifting schedules, including graveyard, weekends, and holidays
  • Open to split day-offs/rest days
  • Able to work in a fast-paced environment

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