Knowledge Management Specialist
3 weeks ago
This role supports knowledge management, marketing, and business development systems by managing data and content for bid and proposal documents, employee resumes, project profiles, and project information. Key responsibilities include:
- Normalizing employee data, including license information and project experiences, to ensure consistency across connected projects.
- Collaborating with the Marketing team to support site content, searches, and updates to individual marketing collateral libraries.
- Creating and maintaining reports on staff breakdowns by location, business line, and region.
- Managing project profiles, including description summaries and metadata for searching and reporting.
- Researching and adding online content to project descriptions.
- Conducting searches, producing export summary reports, and updating opportunity records and proposal libraries.
- Creating and modifying SharePoint site pages, libraries, and applications.
- Updating links and adding new content to libraries as requested.
- Performing site analytics and research to improve site content, access, and awareness.
- Reviewing the knowledge base to identify areas for update and expansion.
**Key Skills and Qualifications:**
- Bachelor's Degree in Marketing, Business, Communications, Journalism, IT, or other similar fields.
- At least 5 years of relevant professional experience in corporate environments, outsourcing, shared services, or similar models.
- Intermediate proficiency in MS Office tools and experience with O365 and SharePoint site development.
- Proposal support experience and CRM systems administration, preferably with Salesforce.
- Advanced skills in Adobe Creative, specifically InDesign.
**Strong candidates will possess:**
- Attention to detail and ability to propose ways to prevent or eliminate errors.
- Excellent customer service and relationship-building skills.
- High collaboration skills among internal and external stakeholders.
- Effective communication skills across varied audiences and platforms.
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