customer service representative
4 weeks ago
CUSTOMER SERVICE REPRESENTATIVE
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be awesome. Discover the Satellite Office Candidate Experience, recognized as one of the best among BPO companies worldwide.
Self-motivated and efficient Online CUSTOMER SERVICE REPRESENTATIVE sought for Manila based office environment in BGC. Competitive remuneration package with attractive weekend commission bonus offered.
Main responsibilities:
- Proficient in Microsoft suite and social media channels, including Facebook & Instagram
- Experience in retail and/or customer service, particularly managing customer enquiries through to resolution and/or purchase
- Self-starter with ability to work autonomously
- Friendly disposition and customer centric focus with ability to problem solve customer issues
- Keen willingness to learn new tools and up-skill across digital marketing ecosystem
- Familiar with e-commerce, furniture experience a plus
- Weekend work required, time off during week
Role involves:
- Liaising with inbound customer enquiries across digital channels
- Monitoring customer reviews and following up promptly for case resolution
- Utilisation of internal tools & systems to track, monitor and resolve customer queries & issues
- Assessment and conversion of customers enquiries to potential purchases
- Assist with ad-hoc digital marketing related activities for client
Note: ONSITE work in BGC, Monday-Sunday, shifting with 2 consecutive days off
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