Global Mobility Lead

Found in: beBee jobs PH - 2 weeks ago

Makati City, National Capital Region, Philippines ING Full time

The Global Mobility Lead is expected to do the following:

Operations Management

Accountable for the management of volume and cases and ensuring all are with excellent service delivery and that SLAs and productivity targets are achieved.Responsible in managing escalations proactively and resolving quickly.Make decisions on complex issues and support the team in the resolution of issues.Analyze complex issues and recommend process improvements and efficiencies.Expert understanding of systems (Workday, SNOW, AssignmentPro)Develop internal workflow processes, operating procedures, team schedules, and controls.People ManagementProvides effective leadership and cultivate high-performing team.In-charge of team engagement, ensuring that members are highly motivated and have camaraderie.Create development opportunities for team members.In-charge of coaching and individual performance of the teamTechnical ExpertiseOversee execution of all mobility administration activities related to assignment letters, cost projects, balance sheets, immigration, and relocation services.Ensuring that processes are within the agreed timelines and standards.Works closely with COEs, case managers and vendors to ensure alignment and accurate understanding of policies for effective service delivery.Ensures that processes and activities are within the GDPR principles and strict adherence to internal and external audit and regulatory requirements.Stakeholder ManagementBuild effective partnership with key stakeholders to help drive the business towards establishing and maintaining a signature mobility service.Serves as the technical expert for the function and is consulted by key stakeholders on processes related to the operations.Lead or participate in operational and governance meetings with stakeholders and global mobility group to discuss issues, strategies and solutions.OthersIn-charge of monthly reporting dashboards and presentation related to team performance and mobility landscape.Pilot initiatives or participate in enhancement projects on process, system, policy and vendor.Lead or active participation on engagement activitiesResponsible for team's recruitment deliverySpearhead a culture of continuous improvement.Multi-task and able to manage a large group of international assignees.RequirementsA Bachelor's degree in Business Administration, Finance, Economics, Human Resources or the equivalent combination of education, training, and work experienceAbility to communicate with all levels of management in the organization in a multinational environment.Has solid background on Global / International MobilityTypically requires a minimum of 5 years' experience in a leadership or business management role.Experience in Financial Shared Service and Technology industry is a plus.

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